The New York Times and Laurie Puhn Tackle the Rudeness Epidemic
8 out of 10 Americans surveyed say rudeness is a serious problem in the 21st Century
Strike back with Laurie Puhn’s “Rudeness Cure” to get what you want without starting a war.
Laurie Puhn, J.D., Harvard attorney, Communication Expert and author of “Instant Persuasion: How to Change Your Words to Change Your Life” (Penguin, 2005) will tell your listeners how to confront someone with the right words at the right time to get what they want without causing a scene.
Imagine this: You had a long day at work. You’re tired and expect to unwind on your train ride home. You take your seat and within minutes, the woman across the aisle answers her cell phone and talks loud enough for everyone to hear about her medical problems, why she’s mad at her boss and what she’s having for dinner. With every passing moment, you’re getting closer and closer to blowing your cool…
Do you:
1 Counterattack and mouth-off, “Who do you think you are? Turn that stupid phone off and shut up!”
2 Turn your head, wait for her to look at you and then roll your eyes. Maybe, just before you get off the train, you give her a piece of your mind.
3 Ignore the whole situation and keep your frustration to yourself.
“None of these choices will persuade the woman to stop talking on her cell phone,” says Ms. Puhn.
The only effective solution is the “Rudeness Cure,” a quick, simple and painless method to confront rudeness and get what you want without triggering retaliation. Whether you’re facing a rude person who cuts in line, a parent who thinks a restaurant is a playground for her kids, a waitress with attitude, a colleague who takes credit for your work, or a person whose eyes scan the room as you talk to him, the “Rudeness Cure” will work for you!
Interview Laurie Puhn, J.D. to learn the method to respond to rude people with tact and skill to get what you want anywhere, anytime.
Laurie Puhn’s Background: Ms. Puhn, President of Laurie Puhn Communications, a professional and personal development training firm, has a B.A. from Harvard University and a J.D. from Harvard Law School, where she served on the Board of the Harvard Mediation Program. She is the Communication Expert for Match.com’s Happen Magazine, a professional speaker and a television and radio communication analyst. Laurie has appeared on more than 100 TV and radio shows including WNBC’s Weekend Today in New York and CNN’s "Tips From the Top" and The Joey Reynolds Show. She is also regular radio commentator on WLMX Mix 105. Her advice has appeared in magazines and newspapers including, Redbook, Maxim, Good Housekeeping, The Young Lawyer, Reader’s Digest, Women’s Day, and in The New York Times, Chicago Tribune and Newsday.
Her bestselling book Instant Persuasion: How to Change Your Words to Change Your Life (Penguin, 2005), now in its third printing, is a Book of the Month Club selection. Ms. Puhn resides in Manhattan, New York.
